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Screensize: 640 x 480 800 x 600 1024 x 768 1280 x 1024 UserName: Password: Format Mode: Basic  Help  Prompt  Format: Font Andale Mono Arial Arial Black Book Antiqua Century Gothic Comic Sans MS Courier New Georgia Impact Lucida Console Script MT Bold Stencil Tahoma Times New Roman Trebuchet MS Verdana   Size 1 2 3 4 5 6   Color Black Red Yellow Pink Green Orange Purple Blue Beige Brown Teal Navy Maroon LimeGreen Message: * HTML is OFF * Forum Code is ON Smilies [quote][i]Originally posted by BankruptcyNews[/i] [br]Charges refunds withheld by banks Banks forced to repay excessive charges are withholding the money from some customers with whom they have agreed Individual Voluntary Arrangements. In some cases they are simply keeping the money and are not even sharing it with the customers' other creditors, such as utility companies. IVAs are an alternative to bankruptcy for individuals. Lenders agree to write off a proportion of the debt in return for the borrower repaying the rest. On occasions the banks effectively set aside the IVA and apply a refund to the whole of the original debt, rather than the smaller sum they have agreed to accept. This could leave the banks open to criticism at a time when the Office of Fair Trading is investigating bank charges, particularly as they may have forced some people into the IVA. Four of the big five banks have said they will withhold refunds in some circumstances. Lloyds TSB said: 'If a customer gets a refund we would normally set that off against the whole of the original debt.' Source: thisismoney.co.uk See my Blogs: http://bankruptcynews.blogs.bankruptcyhelp.org.uk [/quote]   Check here to include your profile signature.